Exchange Policy

Thank you for shopping at the Zoay Online Store. 

We offer exchange within the first 14 days of your purchase. If 14 days have passed since your purchase, you will not be offered an exchange of any kind. 

Eligibility for Exchanges 

  • Your item must be unused and in the same condition that you received it. 

  • The item must be in the original packaging. 

  • To complete your return, we require a valid receipt or proof of purchase from our store. 

  • Only regular priced items may be exchanged, sale items cannot be exchanged. 

We only exchange items if they are defective or damaged. You may exchange it for a similar item or of equivalent amount. If you need to exchange it for the same item, send us an email at zoaylifestore@gmail.com. Your defective or damaged items may be sent to No 65/6, A.P.Complex, Sarjapur Road, Bangalore 560102. These will be subject to stock availability. 

Exempt Goods 

The following are exempt from exchange: 

  • Gift cards 

  • Health and personal care items 

  • All Handmade products  

  • Clothing  

Once your return is received and inspected, we will notify you of the approval or rejection of your exchange.